Acoustic and electronic components for underwater sound (oceanography and hydrography), sonic and ultrasonic engineering, electroacoustics, communication, bioacoustics, exploration seismology and seismic wave, physical acoustics, acoustical imaging, and material study.

Sales and Technical Support (BII: Benthowave Instrument Inc.)
Refer to Acoustic Transducers and Measurement Systems for more information on BII products and applications.
Selecting products, request quotes and technical support (Communication Language: English, in plain text or PDF):

Please check out your all email folders and/or check out your email-server's setting if you do NOT receive BII's response over 1 week, and ensure that your Email Server can receive emails from our company.

Commercial Information: DO NOT email or send any confidential information such as trade secrets and Intellectual Property to BII. BII does not manufacture customized (bepsoke) products which utilize Consignee's intellectual properties.

"Ship to" Address Format: Contact Person's Name, Company/Organization Name (and branch or department if any), Street Number and Street Name, City, Province, Postal Code, Country, Phone number and E-mail address, VAT (Value Added Tax Identification) Number, EORI Number (EU, Northern Ireland, Norway and Switzerland). Please use "," or ";" to clearly separate address information and keep the address as compact and short as possible.
To Consignees/Buyers in EU, Northern Ireland, Norway and Switzerland: EORI number (Economic Operator Registration and Identification number of VAT-registered businesses), Organization Number in Norway, or Unique Identification (UID) Number in Switzerland.
To Consignees/Buyers in USA: for shipment value ≥ USD$800, consignee’s Tax Identification Number (TIN), which can be either a Social Security Number (SSN) or an Employer Identification Number (EIN), is required by USA customs. Please avoid using private individuals' address as consignee address, business address is preferred.

Consignee and End User: In most cases, consignee and end user are same person, company, research center, or entity. If an end user has a representative or consignee to purchase goods from BII, the representative or consignee should be in end user’s country.

Sales: Benthowave sells and ships products directly to Consignees, Buyers, and End Users all over the world.
Payments: Buyer should notify BII once the buyer makes the payment.

Shipping and Delivery
Shipping Date: from January 5 to December 15. No shipping from December 16 to January 4 of the next year.
Shipping Updates: BII requests carrier's email-notifications service for shipping updates. BII emails the tracking number to consignee once BII creates waybill label. New online updates from courier website will be available about 5 to 24 hrs later.
Shipping Package: Cartons, maximum weight: 30 kg of each carton package.
Shipping Terms: BII prepares commercial invoice, fills out the FTA if any (Free Trade Agreement between consignee's country and Canada), and submit export-declarations-forms to Canada Border Services Agency (CBSA) in Canada.
1. DAP, ship with BII's courier account. BII strongly recommends that Buyers or Consignees choose this option for fast and trouble-free shipping.
2. FOB, ship with consignee's courier account. Consignees specify protection value of the shipment. Default protection value is $0 or the value which the courier specifies in its terms and conditions. Note: Owner of the shipping account MUST be consignee at "Ship to" Address. Extra pickup fees plus surcharge charged by some couriers, or extra cost of dropping off package at courier's shipping center may be applied to invoices.
3. EXW-Ex Works, Buyer's Freight Forwarder picks up goods (package) at BII. Buyer/Consignee arranges the pickup at BII address.

Sales Tax and Custom Brokerage Services
No Canadian sales tax to international customers. GST or HST is applicable to Canadian customers ONLY.
For international customers: Consignee is responsible to import customs clearance, and pay import duties, tariffs, brokerage fees, taxes imposed by consignee's country and other costs related to shipment.
1. If consignee uses Carrier's brokerage services for customs clearance, the carrier pays import taxes on behalf of consignee. The consignee should repay or reimburse the carrier and pay the brokerage charges (if any) at time of delivery. The consignee may contact carrier’s local customer service on how to repay or reimburse the carrier.
2. If consignee has his own custom broker for customs clearance, consignee should notify the broker to do customs clearance of the shipment once BII emails consignee the shipment information.

Sales Terms and Conditions
The Sales Terms and Conditions is enclosed in BII official quote. Consignee may refer to www.exportcontrols.gc.ca for more information on Area Control List, Export Prohibitions and Sanctions.

Hours of Operation
9:00a.m. to 5:00p.m., Monday to Friday.
Closed on Saturday, Sunday and Statutory Holidays in Canada.
Please note that BII might shut down during severe weathers such as storms in summer and snow squalls in winter. Generally, there are many severe weathers in our area in December, January and February.

Please leaving messages to BII phone recorder, and states BII's Quote or Invoice Number (if any), Your/Consignee Country, Product Number, Questions, and Your Email Address. These info will help BII respond to your request faster with emails. It would be great for you to send BII an email besides phone message.