Sales and Technical Support (BII: Benthowave Instrument Inc.)
For more information on BII products and applications please refer to Acoustic Transducers and Measurement: English or 中文.  

Please check out your all email folders and/or check out your email-server's setting if you do NOT receive BII's response over 1 week, and ensure that your Email Server can receive emails from our company.
Basic Receiving Email Server Settings: 1. Log into email server. 2. Check out settings: Mail Filter, Blocked Senders, Safe Senders, Security, Block Images, etc. Pay attention to default handling of suspected Spam and Virus. Some business email may be treated as spams or virus and be deleted automatically by the email server.

Commercial Information: DO NOT email or send any confidential information such as trade secrets and Intellectual Property to BII.

Disclaimer: BII provides information on shipping definitions and processes as a convenience only. BII does NOT guarantee its accuracy or completeness. It is customer's (importer and Consignee) responsibility to make sure you are complying with all applicable requirements when you import BII's goods into your country.

Before purchasing, (1) buyers should inquire buyer’s Customs about import requirements of BII’s products. (2) buyers should email BII the required Customs documents which require manufacturer to fill in and sign.
Note: BII’s products are components of acoustic instruments for uses in oceanography, hydrography and NDT. Most countries do NOT require any import license, permit, or certificates. You should pay attention to import Customs policies in detail, for example, some EU countries levy special tax on non-reusable plastic packaging, etc.

Consignee (Goods are Shipped to) is the person, company, or party to whom the goods are shipped.
Importer (Importer of Record) is the person or company legally responsible for ensuring imported goods comply with the destination country’s customs laws and regulations, for paying import duties and taxes, and all related fees.
Customs Clearance is the process of getting goods approved by customs authority of consignee’s country, so the goods can legally enter consignee’s country.

Shipping with Commercial Network DHL/FedEx/UPS:
1. Customs Broker is a licensed professional hired to help clear the goods through the border or handles customs clearance on behalf of the importer/IOR.
2. Power of Attorney (POA) is a legal document (agreement) used in shipping to grant a customs broker the authority to process Customs clearance on your behalf.
3. Customs Broker Options  (1) Importer clears goods through Customs by himself. (2) Importer uses brokerage services of Courier (DHL/FedEx/UPS) Internal Brokerage Division, and signs Power of Attorney agreement with courier. (3) Importer authorizes a licensed customs broker to clear goods through Customs on behalf of importer. Importer signs Power of Attorney agreement with this licensed customs broker.
4. Most Common Cases Shipping with DHL/FedEx/UPS: (1) Importer and Consignee are same person, company, or party. (2) Customs Broker: Courier’s internal Brokerage Division.
   Importer and Consignee of a large entity might not have the same address or they are different entities, and the large entity may have its own Customs Broker.

Shipping with Postal Network Canada Post:
1. Importer and Consignee are same person, company, or party.
2. Customs Clearance: Postal Network sends customs documents to buyer’s customs to clear the customs.

Complete Address of Importer and Consignee: contact name, street name, city, state or province, country, and valid postal code, Email and phone number. VAT (Value Added Tax Identification) Number; EORI Number (EU, Northern Ireland, Norway and Switzerland); Employer Identification Number (EIN) (USA).

To Importers in EU, Northern Ireland, Norway and Switzerland:
EORI number (Economic Operator Registration and Identification number of VAT-registered businesses),
Organization Number in Norway, or Unique Identification (UID) Number in Switzerland.
To Importers in USA: for shipment value ≥ USD$2500, consignee’s Tax Identification Number (TIN), which can be either a Social Security Number (SSN) or an Employer Identification Number (EIN), is required by USA customs.

Sales: Benthowave sells and ships products directly to customers all over the world.
Payments: Customers should notify BII once the invoice is paid, avoiding delays in the manufacture of the order.

Shipping and Delivery
Shipping Date: from January 5 to December 15. No shipping from December 16 to January 4 of the next year.
Shipping Updates: BII requests courier's email-notifications service for shipping updates. BII emails the tracking number to customer once BII creates waybill label. New online updates from courier website will be available about 5 to 24 hrs later.
Shipping Package: Cartons, maximum weight: 30 kg of each carton package.
Shipping Terms: BII prepares commercial invoice, fills out the FTA if any (Free Trade Agreement between consignee's country and Canada), and submit export-declarations-forms to Canada Border Services Agency (CBSA) in Canada.
1. DAP Incoterms 2020, "Ship to" Address. Shipping with BII’s courier account, Freight Prepaid.
2. EXW-Ex Works Incoterms 2020. Customer's Freight Forwarder picks up goods at BII and arranges shipping.

Tax, Duty and Exemption
For international customers: buyer/importer is responsible for import customs clearance, and pay brokerage fees, import duties and taxes imposed by buyer/importer's country, and pay other costs such as import licenses fees, certificate fees, etc., if any.
No Canadian sales tax (GST, HST and PST) to international customers. Canadian GST/HST/PST is applicable to Canadian customers ONLY.
Many countries provide some form of customs duty, import tax, or VAT/GST relief for scientific components and instruments, especially Custom-made components and instruments for Research and Development uses in small quantities, and many import regulations do not apply to these goods simplify import processes, such as ROHS Directive. In most countries, government-funded projects, military/defense entities, Navy research centers, research centers of universities have import taxes and duty exemptions. Please contact your Customs for details. Please provide your exemption certificates to your broker, courier or Customs for import customs clearance.

Sales Terms and Conditions
The Sales Terms and Conditions is enclosed in BII official quote. Buyer/Importer may refer to www.exportcontrols.gc.ca for more information on Area Control List, Export Prohibitions and Sanctions.

Hours of Operation
9:00a.m. to 5:30p.m., Monday to Friday.
Closed on Saturday, Sunday, and Public Holidays in Canada.
Please note that BII might shut down during severe weathers such as storms in summer and snow squalls in winter. Generally, there are many severe weathers in our area in December, January and February.

Please leaving messages to BII phone recorder, and states BII's Quote or Invoice Number (if any), Your Country, Product Number, Questions, and Your Email Address. These info will help BII respond to your request faster with emails. It would be great for you to send BII an email besides phone message.

Notice on Emails, Phone Calls, and Text Messages (SMS):
1. Fraudsters (viruses and scams) may use text messages, phone calls and emails to impersonate orders, payments, and/or tech support. When you contact BII, please write your Company/Organization/University Name, BII's Quote# or Invoice# in email title or phone message to help BII handle your request faster and to avoid the email/phone message from being deleted as a phishing scam by accident.
2. BII will never send Customers/Buyers/Consignees an email, phone call, or text message (SMS) for private, personal, and/or confidential info about bank accounts, payments, orders, and business transactions, etc.. If you receive such an email, phone call, or text message appearing to be from BII, it is a scam, just delete it and report to anti-scam centers in your country. But if a Customer/Buyer/Consignee starts to contact BII, BII may request some specific info (such as quote number, parts number in the order, etc.) from Customer/Buyer/Consignee to verify the trueness.