To All BII Customers:
BII has recently received emails from individuals claiming that there is a negative review about BII on Google and offering to have the review removed in exchange for payment. We would like to clarify that these individuals are not affiliated with BII, and we strongly advise our customers to exercise caution when receiving such solicitations.
BII is proud of its reputation and longstanding contribution to the field of underwater acoustics. To learn more about BII’s presence and reputation in the scientific community, we encourage you to search “Benthowave papers” using any major search engine. You will find numerous published scientific papers and technical studies in which BII hydrophones, transducers, and other acoustic products have been used by researchers and institutions worldwide.
For example, published research has documented the use of Benthowave products in underwater positioning, underwater acoustic communications, hydrophone calibration, marine and environmental acoustics, and other scientific applications.
BII remains committed to providing reliable acoustic products, professional technical support, and high-quality solutions to the underwater acoustics community. We sincerely appreciate the continued trust and support of our customers and research partners.

Sales and Technical Support (BII: Benthowave Instrument Inc.)
For more information on BII products and applications please refer to Acoustic Transducers and Measurement: English or 中文.   

BII manufactures standard products based on anticipated demand and maintain inventory for selected items. In-stock products are typically shipped within 2–3 business days, while out-of-stock items are produced to order.

Ready to request quote? please review Necessary Information for Ordering and Shipping.

Commercial Information: DO NOT email or send any confidential information such as trade secrets and Intellectual Property to BII.

If you have not received a response from BII within one week, please take a moment to review this file.

Before purchasing, please review HS Codes of BII Products, Import and Customs Requirements.

Sales: Benthowave sells and ships products directly to customers all over the world.
Payments: Customers should notify BII once the invoice is paid, avoiding delays in the manufacture of the order.

Shipping and Delivery
Shipping Date: from January 5 to December 15. No shipping from December 16 to January 4 of the next year.
Shipping Updates: BII requests courier's email-notifications service for shipping updates. BII emails the tracking number to customer once BII creates waybill label. New online updates from courier website will be available about 5 to 24 hrs later.
Shipping Package: Cartons, maximum weight: 30 kg of each carton package.
Delivery Terms: BII prepares commercial invoice, fills out the FTA if any (Free Trade Agreement between consignee's country and Canada), and submit export-declarations-forms to Canada Border Services Agency (CBSA) in Canada.
1. DAP (Incoterms 2020), Ship-To Address as stated on Commercial Invoice. Shipping with BII’s courier account, Freight Prepaid.
2. EXW-Ex Works Collingwood, Ontario, Canada, Incoterms 2020. Customer's Freight Forwarder picks up goods at BII and arranges shipping.

Hours of Operation
9:00a.m. to 5:30p.m., Monday to Friday.
Closed on Saturday, Sunday, and Public Holidays in Canada.
Please note that BII might shut down during severe weathers such as storms in summer and snow squalls in winter. Generally, there are many severe weathers in our area in December, January and February.

Please leaving messages to BII phone recorder, and states BII's Quote or Invoice Number (if any), Your Country, Product Number, Questions, and Your Email Address. These info will help BII respond to your request faster with emails. It would be great for you to send BII an email besides phone message.

Notice on Emails, Phone Calls, and Text Messages (SMS):
1. Fraudsters (viruses and scams) may use text messages, phone calls and emails to impersonate orders, payments, and/or tech support. When you contact BII, please write your Company/Organization/University Name, BII's Quote# or Invoice# in email title or phone message to help BII handle your request faster and to avoid the email/phone message from being deleted as a phishing scam by accident.
2. BII will never send Customers/Buyers/Consignees an email, phone call, or text message (SMS) for private, personal, and/or confidential info about bank accounts, payments, orders, and business transactions, etc.. If you receive such an email, phone call, or text message appearing to be from BII, it is a scam, just delete it and report to anti-scam centers in your country. But if a Customer/Buyer/Consignee starts to contact BII, BII may request some specific info (such as quote number, parts number in the order, etc.) from Customer/Buyer/Consignee to verify the trueness.