Acoustic and electronic components for underwater sound (oceanography and hydrography), sonic and ultrasonic engineering, electroacoustics, communication, bioacoustics, exploration seismology and seismic wave, physical acoustics, acoustical imaging, and material study.

Sales and Technical Support (BII: Benthowave Instrument Inc.)
Refer to Acoustic Transducers and Measurement Systems (4.3MB) for more information on BII products and applications.
Selecting products, request quotes and technical support (Communication Language: English):

Depending on your Email-Server's settings such as preventing spam and spoofing, BII's reply emails might be stored in Inbox, or other folders, or be declined by your email-server. Please check out your all email folders and/or check out your email-server's setting if you do NOT receive BII's response over 1 week, and ensure that your Email Server can receive emails from our company.

Please email your information, inquiries, questions and sales documents in plain text or PDF, other types of files as email attachments might be deleted automatically. The information, such as BII's quote or invoice number, detailed description on products and/or applications, your country/company name, are helpful and necessary during sales and technical support.

Commercial Information: DO NOT email or send any confidential information such as trade secrets and Intellectual Property to BII. BII does not manufacture customized products which utilize Consignee's intellectual properties.

"Ship to" Address Format: Contact Person's Name, Company/Organization Name (and branch or department if any), Street Number and Street Name, City, Province, Postal Code, Country, Phone number and E-mail address, VAT (Value Added Tax Identification) Number, EORI Number (EU, Northern Ireland, Norway and Switzerland). Please use "," or ";" to clearly separate address information. Please keep the address as compact and short as possible.

Consignee and End User: In most cases, consignee and end user are same person, company, research center, or entity. If an end user has a representative/consignee to purchase goods from BII, the representative/consignee should be in end user’s country.

Sales: Benthowave sells and ships products directly to Consignees, Buyers, and End Users all over the world.
Payments: To find problems of payment in time, buyer should notify BII once the buyer makes the payment.

Shipping and Delivery
Shipping Date: from January 5 to December 15. No shipping from December 16 to January 4 of the next year.
Shipping Updates: BII requests carrier's email-notifications service for shipping updates. BII emails the tracking number to consignee once BII creates waybill label. New online updates from courier website will be about 5 to 24 hrs later.
Shipping Package: Cartons, maximum weight: 30 kg of each carton package.
Shipping Terms: BII prepares commercial invoice, fills out the FTA if any (Free Trade Agreement between consignee's country and Canada), and submit export-declarations-forms to Canada Border Services Agency (CBSA) in Canada.
1. DAP, ship with BII's courier account. BII strongly recommends that Buyers/Consignees choose this option for fast and trouble-free shipping.
2. FOB, ship with consignee's courier account. consignees specify protection value of the shipment. Default protection value is $0 or the value which the courier specifies in its terms and conditions. Note: Owner of the shipping account MUST be consignee at "Ship to" Address.
3. EXW-Ex Works, Buyer's Freight Forwarder picks up goods (package) at BII.

Important Info: Major shipping companies charge pickup fees per pickup plus Pickup Surcharge, or request shipper to drop off package at their shipping center. BII strongly recommend buyers/consignees to choose DAP shipping terms with BII shipping account. If buyer chooses buyer's own shipping account for shipping, BII needs to charge extra fees which will be shown in official quote.

Sales Tax and Custom Brokerage Services
No Canadian sales tax to international customers. GST or HST is applicable to Canadian customers ONLY.
For international customers: Consignee is responsible to import customs clearance, and pay import duties, tariffs, brokerage fees, taxes imposed by consignee's country and other costs related to shipment.
1. If consignee uses Carrier's brokerage services for customs clearance, the carrier pays import taxes on behalf of consignee. The consignee should repay or reimburse the carrier and pay the brokerage charges (if any) at time of delivery. The consignee may contact carrier’s local customer service on how to repay or reimburse the carrier.
2. If consignee has his own custom broker for customs clearance, consignee should notify the broker to do customs clearance of the shipment once BII emails consignee the shipment information.

To Consignees/Buyers in EU, Northern Ireland, Norway and Switzerland: Beginning March 1, 2023, the European Union (EU) Import Control System 2 (ICS2) requirements come into effect to strengthen safety and security measures at customs. As a result, BII is required to provide to the courier EORI number (Economic Operator Registration and Identification number of VAT-registered businesses. Private individuals may also need an EORI number to ship or receive packages. In Norway it’s known as an 'Organization number', while in Switzerland it’s referred to as the 'Unique Identification (UID) number’.) in Recipient Tax ID/Customer Reference field of a shipping application and on the Commercial Invoice before arrival at customs in the EU, Northern Ireland, Norway, and Switzerland. EU countries are Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
To Consignees/Buyers in USA: For shipments to the United States of America with a value of 2,500 USD or more, if the Recipient is a company: Customs authorities require an Employer Identification Number (EIN).

Sales Terms and Conditions
The Sales Terms and Conditions is enclosed in BII official quote. Consignee may refer to www.exportcontrols.gc.ca for more information on Area Control List, Export Prohibitions and Sanctions.

Hours of Operation
9:00a.m. to 5:00p.m., Monday to Friday.
Closed on Saturday, Sunday and Statutory Holidays in Canada.
Please note that BII might shut down during severe weathers such as storms in summer and snow squalls in winter. Generally, there are many severe weathers in our area in December, January and February.

Please leaving messages to BII phone recorder, and states BII's Quote or Invoice Number (if any), Your/Consignee Country, Product Number, Questions, and Your Email Address. These info will help BII respond to your request faster with emails. It would be great for you to send BII an email besides phone message.

Because there are daily phone scams, email scams, and/or virus emails, please enclose BII's specific info (if any) such as quote number, invoice number, part number (related questions), or previous communications, etc. which can more or less help BII screen out scams/virus easier.