Acoustic and electronic components for underwater sound (oceanography and hydrography), sonic and ultrasonic engineering (NDT, AE), electroacoustics, communication, bioacoustics, exploration seismology and seismic wave, physical acoustics, acoustical imaging, and material study.

Notice on Emails, Phone Calls, and Text Messages (SMS):
1. Fraudsters (viruses and scams) may use text messages, phone calls and emails to impersonate orders, payments, and/or tech support. When you contact BII, please write your Company/Organization/University Name, BII's Quote# or Invoice# in email title or phone message to help BII handle your request faster and to avoid the email/phone message from being deleted as a phishing scam by accident.
2. BII will never send Customers/Buyers/Consignees an email, phone call, or text message (SMS) for private, personal, and/or confidential info about bank accounts, payments, orders, and business transactions, etc.. If you receive such an email, phone call, or text message appearing to be from BII, it is a scam, just delete it and report to anti-scam centers in your country. But if a Customer/Buyer/Consignee starts to contact BII, BII may request some specific info (such as quote number, parts number in the order, etc.) from Customer/Buyer/Consignee to verify the trueness.

Sales and Technical Support (BII: Benthowave Instrument Inc.)
For more information on BII products and applications please refer to Acoustic Transducers and Measurement: English or 中文.
Selecting products, request quotes and technical support (Communication Language: English, in plain text or PDF):

Please check out your all email folders and/or check out your email-server's setting if you do NOT receive BII's response over 1 week, and ensure that your Email Server can receive emails from our company.

Basic Receiving Email Server Settings: 1. Log into email server. 2. Check out settings: Mail Filter, Blocked Senders, Safe Senders, Security, Block Images, etc. Pay attention to default handling of suspected Spam and Virus. Some business email may be treated as spams or virus and be deleted automatically by the email server.

Commercial Information: DO NOT email or send any confidential information such as trade secrets and Intellectual Property to BII. BII does not manufacture customized (bespoke) products which utilize Consignee's intellectual properties.

"Ship to" Address Format: Contact Person's Name, Company/Organization Name (and branch or department if any), Street Number and Street Name, City, Province, Postal Code, Country, Phone number and E-mail address, VAT (Value Added Tax Identification) Number, EORI Number (EU, Northern Ireland, Norway and Switzerland). Please use "," or ";" to clearly separate address information and keep the address as compact and short as possible.
To Consignees/Buyers in EU, Northern Ireland, Norway and Switzerland: EORI number (Economic Operator Registration and Identification number of VAT-registered businesses), Organization Number in Norway, or Unique Identification (UID) Number in Switzerland.
To Consignees/Buyers in USA: for shipment value ≥ USD$2500, consignee’s Tax Identification Number (TIN), which can be either a Social Security Number (SSN) or an Employer Identification Number (EIN), is required by USA customs.

Consignee and End User: In most cases, consignee and end user are same person, company, research center, or entity. If an end user has a representative or consignee to purchase goods from BII, the representative or consignee should be in end user’s country.

Sales: Benthowave sells and ships products directly to Consignees, Buyers, and End Users all over the world.
Payments: Buyer should notify BII once the buyer makes the payment.

Shipping and Delivery
Shipping Date: from January 5 to December 15. No shipping from December 16 to January 4 of the next year.
Shipping Updates: BII requests carrier's email-notifications service for shipping updates. BII emails the tracking number to consignee once BII creates waybill label. New online updates from courier website will be available about 5 to 24 hrs later.
Shipping Package: Cartons, maximum weight: 30 kg of each carton package.
Shipping Terms: BII prepares commercial invoice, fills out the FTA if any (Free Trade Agreement between consignee's country and Canada), and submit export-declarations-forms to Canada Border Services Agency (CBSA) in Canada.
1. DAP, ship with BII's courier account. DAP is the best, fast, and trouble-free delivery to Consignee or Buyer.
2. EXW-Ex Works, Buyer's Freight Forwarder picks up goods (package) at BII. Buyer/Consignee arranges the pickup at BII address.

Question: Why does not BII use buyer/Consignee's courier account to ship orders?
BII does NOT use buyer/Consignee courier account to ship because shipping with buyer/consignee's account may cause unexpected issues resulting from various reasons.
If BII shipped goods with buyer/Consignee's courier account, depending on carrier's terms, the carrier may have rights to charge BII (Shipper) if carrier did not receive payment of the shipment from buyer/consignee. The worst case BII experienced was that BII received a surprise bill, which should be paid by consignee’s courier account, from a carrier four months later and BII spent about one year with numerous calls and emails to solve this simple issue caused by Buyer/Consignee and Carrier: Consignee said the bill was paid but can not found the payment proof, Carrier said the bill was NOT paid by Consignee. Finally, BII paid the bill as a discount to buyer’s order.

Sales Tax and Custom Brokerage Services
No Canadian sales tax to international customers. GST or HST is applicable to Canadian customers ONLY.
For international customers: Consignee is responsible to import customs clearance, and pay import duties, tariffs, brokerage fees, taxes imposed by consignee's country and other costs related to shipment.
1. Consignee uses Carrier's brokerage services for customs clearance. The carrier does import customs clearance and pays import taxes on behalf of consignee. The consignee should release necessary info to carrier for customs clearance and repay or reimburse the carrier and pay the brokerage fees (if any) at time of delivery. The consignee may contact carrier’s local customer service to submit necessary info for customs clearance and on how to repay or reimburse the carrier.
2. Consignee has his/her own custom broker to do customs clearance. Consignee should notify the broker to do customs clearance of the shipment once BII emails consignee the shipment information.

Sales Terms and Conditions
The Sales Terms and Conditions is enclosed in BII official quote. Consignee may refer to www.exportcontrols.gc.ca for more information on Area Control List, Export Prohibitions and Sanctions.

Hours of Operation
9:00a.m. to 5:30p.m., Monday to Friday.
Closed on Saturday, Sunday, and Public Holidays in Canada.
Please note that BII might shut down during severe weathers such as storms in summer and snow squalls in winter. Generally, there are many severe weathers in our area in December, January and February.

Please leaving messages to BII phone recorder, and states BII's Quote or Invoice Number (if any), Your/Consignee Country, Product Number, Questions, and Your Email Address. These info will help BII respond to your request faster with emails. It would be great for you to send BII an email besides phone message.